I am the harbinger of doom

The one thing I hate about my job is disappointing the people I ‘serve’. I guarantee some choice words are said about me. I am often the bad guy, a necessary part of managing a service, but no one likes being the bad guy.

Last week I published a post, or a piece of therapy, about the different pressures and tensions that dictate how I work. A focus being who we should listen to The silent majority vs the deafening minority. Then I read a post from Anne-Marie Scott titled Passivity.

I’ve been reading articles (old and new) and watching videos (old and new) this week which are replaying familiar EdTech tropes and I’m sick of it. Anne-Marie Scott 2017

The tropes she goes on to describe can be paraphrased as the [insert system here] is rubbish, IT departments are evil, vendors/suppliers are evil, no one understands us, we’re being forced, x is a closed system (so evil) and no one does what I want. Her post is mainly in reference to senior people within the education sector. She goes on to describe how we can influence institutional choices and culture.

What does her blog have to do with me? Well, I am part of those tropes.

I am not your enemy

I wrote a blog along these lines some time ago. I am not your enemy was a response to a particularly unpleasant training session my colleague and I attended. People were unhappy at being forced to use something, we weren’t the people forcing them but we were the focus of their irritation. It was a desperate plea for people to think beyond their own perspective.

Rest assured, I am not here to make your life more difficult, despite what you might believe but that doesn’t mean I will roll over and do everything you want. I am not part of some big conspiracy against you. I’m just doing my job the best I can. Same as you.

What do I mean by the harbinger of doom?

I am the person that says “yer that’s great, we would if we could, but…”, “we can’t right now” or “no”.

I don’t understand. I am ignoring you. I am the laggard. I am unimaginative. I am uncreative. I am the dictator. I am the oppressor. I am part of the broken system. I am the bringer of no, nope and Nah. I am the quasher of dreams. I am the destroyer of enthusiasm. I am the omen of the apocalypse. I am Zuul.

Who am I really?

I have good intentions. I’m a realist. I don’t promise more than I can deliver. I don’t take uncalculated risks. I work to make things sustainable. I want to help. I am listening. I understand. I do care.

But I do have to say no.

No is necessary

I can’t say yes to everything. IT’S NOT PHYSICALLY POSSIBLE. Read the previous post. Remember, a no usually means there was a yes to something/someone else. Also, sometimes I have to say no to save you from yourselves. Sometimes I have to say no and it’s not even my decision. Sometimes I have to say no because it’s not a sound technical solution.

If you want services and systems that are unsustainable then let me know. I’ll give you yes’s and you can explain why none of it works.

I’m not saying you have to like nos. I’m not saying you have to accept them. I’m just asking you to understand that I have to say no sometimes. Please reciprocate the empathy and respect I have for you.

Haters gonna hate

No matter what I do, I will never win. I have come to accept that. No one contacts people like me to say that everything is going well and I’m doing a good job.

So to the haters, I make this promise.

I will help you despite how you treat me. I will treat you equally. I will be transparent. I will work to get you what you want. I will listen to your feedback and act on it. I will empathise and try to understand you. I will be disappointed in myself every time I say no. I will be your champion.

Of haters, I ask that you understand there’s a lot more to every no than you think. I am not the pantomime villain, I’m the good fairy who can’t always grant your wishes.

Technology: the wrong conversations

Technology is people. If we were saying (and doing) the right things technology would be embedded in teaching by now. You wouldn’t need people like me.  I have spent years encouraging and supporting staff to use technology in their teaching. I have delivered and watched others deliver ‘technology’ training, CPD, presentations etc. with varying success.  Something isn’t working. I would suggest our conversations are wrong.

In his latest post, It’s an extra, but does it need to be?James Clay questions the perception some staff have of technology being an extra rather than embedded part of their practice. He suggests that

Part of this has to be down to the way in which staff are introduced to or trained in the use of learning technologies. James Clay 2017

I think its important to acknowledge that there are a lot of complex issues that have limited the extent to which technology has been embedded in teaching practice. I agree with James that the way I, and people like me, present technology can be a barrier. Our conversations are wrong. So how should we speak to staff? What I have I learnt?

Technology is all about people!

Smarter people than me have been banging this drum for some time.

Digital is about people, it is about a set of behaviours; it is about a perception of others and self; it is another way of being present with those around us. Lawrie Phipps (2016) Presence, Digital, Well-Being, People

Donna Lanclos and Dave White discussed the humanity of technology in their keynote Being Human is Your Problem #altc at the Association of Learning Technology Conference in 2016.  To paraphrase technology is not the answer. Technology will not fix human practices. It will not fix problems. It will not solve everything. Watch their keynote here.

Technology is just a thing. It’s a piece of apparatus. We use it to meet our ends. If it has no use to us we do not use it. If people don’t use technology then it becomes another cool thing someone made. It is only useful when people are using it. If you do not consider the people in technology then you are doomed to failure.

Start with what they want to achieve

There was a time I would go and speak to academics and just list all the technologies they could use. That didn’t result in a great deal of success. So instead I began by asking questions.

  • Why were they speaking to me?
  • What was driving them to explore technology?
  • What was it they hoped technology would achieve for them?
  • What are the problems they are trying to resolve?
  • What are they hoping to improve?

The list goes on. I have found I am better able to make suggestions based on their answers. I am made aware of any prejudices, preconceived ideas, misinformation, attitudes and feelings that they have about technology. I understand their motives. I know if they are being realistic. I know what level of experience and skills they have. I know if its a mandate from above. I know if they’re receptive or resentful. At its most basic it shows staff that I am interested in their work and I respect them. I am interested in their opinion. I am interested in their ambitions and am here to help them achieve them. I am not here to shove technology down their throat and make them feel inferior. I am here to enable them to do want they want to do because that is my job.

Make it relevant (context)

There is a lot you need to understand before you can truly make good suggestions. Even the most basic application of technology to teaching should be considered carefully. There are a lot of variables to success, and if there is one thing you want to avoid, it’s failure.

I always like to understand how the module fits within a programme, how the students are taught, how the assessments measure learning, the skills and experience of the teaching team, what the students are like and how they teach their subject. There’s a lot more I could list but that gives you an idea. I try to know as much as I can. It’s impossible to know everything about the programmes you support, I am rubbish at maths but I don’t need to know anything about maths to help them. I need to know about learning and how to enhance that in ways that are relevant to their discipline. I am not there to comment on their content. We need to adapt everything to the particular context of the person we are speaking to. “Different strokes” and all that.

The more I know the better suggestions I can make and the more relevant they will be. If I can make relevant suggestions that will bring tangible benefits to the learning of their students they will listen. If I suggest something that worked somewhere else without taking in to account their unique needs I may as well prepare for failure.

Get to know them

Not everyone can use technology. If I had a pound for every time someone says “students/staff know how to do that” I would be a billionaire. That attitude is wrong. It’s a lazy and dangerous assumption. What do we say when designing a teaching session? We say we should leave time to get to know the students previous experience, their likes, dislikes, abilities and skills. Why are we not doing the same with our staff? If we know nothing about someone how can we adapt our conversations to most effectively reach them? We need to speak directly to them, to empathise with them and share in their aspirations and fears. Only once we know ‘who’ we are dealing with can we hope to truly enable and support them. Otherwise, we are speaking for the sake of it and it falls on deaf ears.

They have a lot to do

Academics have a lot to do. Their time is precious. Generally, they are looking for things that will bring maximum benefit with limited input. they do not want to spend 6 months learning how to use a piece of technology to only use it once. They also don’t want to be shown something that’s hard to access. I watched a presentation the other day where the speaker was evangelising a piece of technology that only had 2 licences for the whole school. Don’t waste their time by showing them something they can’t easily access. Show them things that will save them time, will bring tangible benefits, that they can easily access, that is easy to learn and that is easily reused. It’s better not to show people things that will take hours for them to edit every time they need to make a change.

Be sensible. Be considerate. Be realistic.

Tech vs pedagogy first

I am an advocate of the pedagogy first approach however, there is still a place for technology first. I believe pedagogy first is best because teachers don’t necessarily want their time wasted hearing about an awesome piece of technology that simply does nothing for them. I saw a presentation the other day where at no point did the person presenting say WHY you would use the software, they failed to show any examples or, even when asked directly, present any evidence of the benefits. This is technology first at its worst, “here’s a shiny thing I like, I hope you think it’s shiny too”.

I know the feeling of disappointment having spent time showing people something, because you know it will help, but then they don’t use it. If they don’t see why they should use it and how they apply it to their practice they won’t use it. A big weapon in our arsenal is our memory for examples, “I have seen X used like this”. Examples are real, they can visualise it, they can understand it and apply it to themselves. If you don’t keep it real technology is just an abstract, albeit very shiny, concept.

Technology first works if you want to show people what’s out there. People don’t know what they don’t know. Tech first is a great way to inspire people. It’s a way in. What must be avoided is the sales pitch. We’ve all been to sessions where promotion equates to “it can do this, and this, oh and it can do this which is cool”. No, no, no. Show examples. The finished articles. If people want to know how to use it then come to a session on that. If we take the tech first approach it should be to inspire, to show the wealth of possibilities technology affords and to help staff keep abreast of the ever-changing technological landscape.

Technology is not the destination

Good teaching is the destination. A quality, effective learning experience is the destination. To steal the words of the brilliant Peter Bryant

Technology is just ONE way to enhance, support and perhaps bring efficiency.  I know staff who do not use technology at all in their teaching. Their students don’t mind and module evaluations reflect that. Should we sack them?

It is interesting that in some institutions money is readily invested in the support for digital technologies whilst less is investment is made in the support and enhancement of fundamental skills that underpin teaching. In some instances this support has been totally removed. With TEF on the way should we not be ensuring we have a strong foundation of teaching before we push staff to include technology?Poor teaching practice will not be improved by the use of technology, usually it draws more attention to it.

We are here to teach. If that teaching can involve technology in a way that supports it, enhances it, brings efficiency and is done appropriately, then brilliant. Too often I see technology shoe-horned in for the sake of it. No. Let’s change the conversation. Let’s stop making people feel like they have to use technology and start making people want to!

When does inclusive practice become preferential treatment?

A recent Guardian Higher Education article titled It’s hard being a carer and a PhD student. My university couldn’t care less has inspired me to ask the question; when does inclusive practice become preferential treatment?

I love the Guardian Higher Ed articles, they are always thought-provoking. So what compelled me to write about this one in particular? I think it was how torn I felt when reading it. Based on the title I fully expected to sympathise with this student. I thought I would be compelled to vilify the University. That some terrible injustice had occurred. What I actually felt when reading it was not the overwhelming sympathy I expected.

The article

The article is written by a PHD student and parent to a disabled teenage son for whom they are a carer. They describe the incidents at school, the meetings and hospital appointments they have to manage as part of their sons care. However, they do feel that they are successful in their research but they have not been able to secure funding.

I am starting to win awards for my research and I feel like a success story. Almost. There’s just one problem: I can’t get funding.

In particular the student feels that they are being overlooked when applying for funding and that priority is being given to younger students with top grades and traditional academic backgrounds. They also feel under supported by their University and that the alternative funding routes are used as an excuse for universities not to support students in her situation.

This is discrimination and it is self-perpetuating. We only fund those who have already achieved, and we fund them to continue to achieve.

The student feels discriminated against. It’s a bold word to use and it is the accusation of discrimination that I wish to explore in this post.

The importance of inclusive practice

Let me start by clarifying that this post is not questioning the importance of inclusive practice. I wholeheartedly agree with the principle that all students should have an equal opportunity to excel in their studies.

Inclusive learning and teaching recognises all students’ entitlement to a learning experience that respects diversity, enables participation, removes barriers and anticipates and considers a variety of learning needs and preferences – HEA Academy

What I am questioning is the murky area that exists around inclusive practice. At what point does inclusive practice become preferential treatment. When does ensuring one student isn’t disadvantaged disadvantage the other students? Where is the line?


Clearly the students University is not supporting carers and students in their situation. The student had to explain to every department student advice, student union, graduate school, vice deans and chaplain what a carer was and what that role entails. Rather than helping the student with the issue they were most concerned about, their study and their roles impact on their future, they helped the student with information on benefits. No department was able to help this student with advice on improving their funding applications or academic profile. Instead the student was pointed to the Alternative Funding Guide.

I had to tell them what a carer is. You get the picture. I was invisible

I can completely understand why this student is frustrated. The people who should be able to help are not. I can also see why the student feels being pointed at the Alternative Funding Guide is an easy way for the university to appear to be helping without actually having to help. It reminds me somewhat of the DSA. It’s existence meant we didn’t have to do anything, we had someone else we could fob students off to. The same appears to be the case here. Where can we fob this student off to rather than actually working to introduce the structures and processes that would actually help them.

Academic Achievement and Age

The main points raised were that the funding goes to ‘younger’ students with top grades and ‘traditional’ paths in to academia.

But the funding tends to go to students half my age with straight-A academic results – not to people like me, who have taken an unusual path to academia.

I have to ask what is wrong with that? The student asked why they were turned down for funding and was told it came down to academic results.

“it all comes down to stellar academic results”

This is where I lost sympathy. Funding is provided to support research of significance to its field, given to those who have a proven ability to complete that research to a high standard. Apparently that’s not written on the application forms? Surely someone who has chosen to work in the academic field knows how important academic achievements are?

They don’t say this on the application forms; it’s all about the originality of your project, your research statement, your supervisor’s supporting statement, the panel that considers you, the level of competition.

So even if it came down solely to the criteria listed above originality, research statement, supporting statements etc there is still a huge chance that the students work is not original enough perhaps their statements aren’t as strong as the other students. Perhaps the panel does not feel their area of research is as relevant to their field as another students.

The competition

So why shouldn’t the funding go to the students with the best record of achievement? They too work hard, they too have their own challenges and they deserve to be considered in the same way as all other students. A principle of inclusive practice is that all students should have the opportunity to excel. Yes, this students personal life may make that more difficult but she has the same opportunity to apply for funding as all the other students and should be measured on the same criteria as all other students.

So because this student has a difficult time should the other students miss out on the opportunity, miss out on the fruits of their hard work, because the students personal life and background is unusual. Should we just be giving them funding because they have had a hard time rather than because they actually deserve it?

Positive Discrimination

Would creating funding pools solely for students with diversity and inclusion characteristics be positive discrimination? Would we not be creating a system that favours those students over others. We’re not supposed to discriminate against anyone.

In conclusion

I really found this article divisive. On one hand I felt the student should be getting funding and their circumstances should be considered. But on the other hand, the student is seeking funding alongside students, who for all they know, may have challenges themselves. Sometimes in life you simply have to acknowledge that other people are better than you. Perhaps their circumstances mean they can’t apply themselves in the same way as some of their competition. But that doesn’t mean they should be favoured over the others. We are in academia. Academic skills count.

Funding applications are like job applications. Are you the best person on the day? If you’re not you just have to live with it. That is life.

So what do you think? Where does inclusive practice become preferential treatment?

Stop moaning, start doing.

We spend a lot of time moaning about what our staff can’t do. We spend just as much time asking why they aren’t doing something about it. So what can we do? Well how about we stop moaning and start doing something? How about we start supporting our staff instead of bringing them down.

I have written a post on the issue of employing staff without, what has been described as, the “skills to work in a digital age” titled Should we employ staff who don’t have digital skills? If you want to read the whole thing please do. If not, to cut a long story short, I believe we should. I believe we have a duty, as we do to students, to make sure that staff leave us having benefited from their time with us. I feel very strongly about this.

Dangerous assumptions

If you genuinely operate on the belief that all your staff are digitally capable then you are naive. They’re not. Shock horror not even all of our students are. We make a lot of assumptions about technology and people’s exposure to it. We assume everyone can, and most worryingly for me, we assume that they SHOULD come to us with existing skills.

Take email for example. We think this a basic skill everyone has. Sorry but it’s not. I spoke to a postgraduate student who found email baffling. I have heard from staff who used a different email service at another institution and found Outlook incredibly difficult to pick up. Staff do not need to be shown how to send an email. Most people can feel their way to that task. They need to be taught how to manage mail. They need tips on efficiencies, short-cuts and features they otherwise wouldn’t discover.

Imagine how much time and money we would save if we taught something as basic as email. Our assumptions are costing us and we can’t see it.

Moving goal posts

“For the vast majority of human existence, it was safe to assume that the world in which you died would look pretty much the same as the one in which you were born.” Big Idea: Technology Grows Exponentially

Technology is constantly changing. I wrote a post, a while ago, about Exponential growth, technology and higher education. In short our challenge is only going to increase. Technological developments are not slowing, they are increasing exponentially. Imagine our learning curve as a roller-coaster. At the moment we are leaving the station and slowly inclining. We are staring upward, pressed to the back of the seat, all we can see is the track and the sky. We can’t see the peak. That is our learning curve. We are constantly moving towards the peak but it just keeps getting higher and steeper.

What does that mean for us? It means technology is going to be changing quickly and we need to keep staff skills in line with that change. It means we can’t make a tick list of things they need to know, force them on some training , dust off our hands and reward a job well done with a cuppa. We need to be anticipating the changes and making sure the opportunities are there for staff when they need them.

The dreaded TEF

The TEF is going to put increasing pressure on staff to be experimental and innovative. It’s all well and good for those with confidence. For the majority it’s a daunting prospect. We need staff to have a strong foundation of digital skills. We need them to be able to walk before they are forced to run. That is why addressing the gaps in digital capabilities is so important.

Taking ownership

What we really need is to foster a culture of ownership around development. You can lead a horse to water…

Institutions need to show staff that taking part in development activities is an expectation, not an option. That those who do are recognised and rewarded. That trying to better yourself will be noticed.

Staff need to realise that the only person who can improve their digital capabilities is them. It’s their responsibility. They have to make it a priority. They have to seek out opportunities. Be curious. Nothing in life is handed to us.

Get on with it

Stop moaning about what they can’t do. If we’d spent the same amount of time doing something about what they can’t do we might have made some progress by now.

Show staff they are cared about. Support them. Invest time and money in them. Don’t just talk about it. Do it.

Make staff feel that their development is important. That you want them to develop and succeed.