The ramblings of a fool.
Day three ends on a high. Today has been about thinking differently. I think I’ll leave thinking differently. Considering I was not sure I’d enjoy SSG I sit here sad it’s over. TOPdesk It’s not just for IT! Sandra Gillham, IT Service Desk Manager, Keele University and Hannah Price, Senior Consultant, TOPdesk Sandra found […]
Read More UCISA SSG16 Day 3: Thinking, Hacking, BrillianceUCISA SSG continues to surprise me on day two. There was a bit about shiny stuff, a word from our students, a bit about processes, a bit about bees and some fervent dancing. Thinking outside the Box. How a little bit of box made a big difference Chris Dixon, Head of Operations, Lancaster University and Valerie Focke, […]
Read More UCISA SSG16 Day 2: Boxes, Bees, DanceThis is my first UCISA Support Services Group conference. It has always been, in my mind, “not for me”. It has always struck me as being for ICT professionals. That the presenters and attendees will not speak my language. I imagined it being full of tedious sessions with people droning on about their latest implementation […]
Read More UCISA SSG16 Day 1: People, Service, DutyI had a fantastic time at this years UCISA Spotlight on Digital Capabilities 2 (USDC) conference. I was so pleased that the Digital Capabilities group put on another event. People matter My biggest ‘take-away’ from USDC is the continued belief that people matter. The featured image for this post was an attendees idea of digital nirvana […]
Read More Highlights: UCISA Spotlight on Digital Capabilities 2Today was dedicated to honing pitches. How do you ensure your audience listens to your pitch? How do you influence your audience? How can you achieve buy in to your idea? Day two was kicked off by Hil Gibbs who shared her tips for a great pitch. Our teams spent the day honing and practising their pitches […]
Read More Edit…| Day TwoWe have been running the inaugural Edit event today. Students and staff are working together to generate ideas and improve the student experience. Here’s a brief look at what we’ve been doing so far. We began by identifying problems that affect the student experience. We were lucky to be joined by Hil Gibbs who shared […]
Read More Edit…| Day oneLive blogging. How do I loath thee? How do I loath thee? Let me count the ways. I loath thee to the depth and breadth and height My soul can reach, when feeling out of sight For the ends of being and ideal grace. I loath thee to the level of every day’s Most quiet […]
Read More Live blogging the verdict: madnessI am sat in Birmingham listening to another of James Clay’s greatest hits. If you don’t know what I’m talking about read James’s blog. I am happy to call it a greatest hits keynote because I never tire of hearing it. (I am writing this on my phone as the WiFi here is awful!) James […]
Read More Building digital capability for new digital leadership, pedagogy and efficiencyCommunication and resilience are key to change. Here here. We often neglect people and focus on the service. Change effects people differently but all change is disruptive. This is the basis of David Walker’s presentation. How do we avoid alienating everyone? When we think about technologies we shouldn’t be distracted by the shiny stuff. I […]
Read More Technology, Digital Capabilities and the Language of ChangeWe’re now talking student engagement with Ellie Russell, Student Engagement Partnership Manager, NUS, and Sarah Knight, Senior Co-design Manager, Jisc. (I am getting RSI from blogging on my phone. I regret this decision. No WiFi so needs must) So we’re looking at how we involve students in our learning community. It already kinda happens. Students […]
Read More Benchmarking your students’ digital experience